These Terms and Conditions (“Terms”) govern your use of this website and outline the expectations for accessing Naturopathic services provided by Renee West. By using this website, booking a consultation, or purchasing services, you agree to these Terms.

1. No Health Advice Provided on This Website

The information on this website is intended solely to provide an overview of the services available through Renee West. It does not contain medical or health advice.

All health and treatment-related advice is provided only during a formal consultation. If you have health concerns or need personal medical guidance, please book an appointment.

2. Scope of Services

Renee West provides professional naturopathic care, which may include:

• Naturopathic consultations (in person or online)

• Individualised nutritional and lifestyle support

• Herbal medicine prescribing

• Flower essence readings and interpretations

• Functional and pathology testing

• Metabolic Balance® program facilitation

Recommendations are based on the information you provide during consultations. It is your responsibility to ensure this information is honest, accurate, and up to date.

3. Consent to Care

By booking a consultation, you acknowledge that naturopathic care is a complementary health service. You agree to take full responsibility for any decisions made regarding your health and wellbeing based on information provided during consultations.

4. Telehealth Services

Telehealth (online or phone) consultations are available for clients unable to attend in person. These sessions are subject to the same standards of care, confidentiality, and privacy as in-person appointments. You are responsible for ensuring a private and quiet environment during your telehealth consultation.

5. Client Responsibilities

As a client, you are responsible for:

• Providing complete and accurate health information

• Following your agreed treatment plan

• Notifying your practitioner of any changes to your medications, supplements, or health status

• Seeking urgent medical attention from your GP or emergency services when required

6. Appointments and Cancellations

• Consultations must be booked in advance via the online booking system, email, or phone.

• A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Late cancellations or missed appointments may incur a cancellation fee.

• If you are late to your session, it may be shortened to accommodate other clients.

7. Payments and Refunds

• Payment is required at the time of booking or the end of your consultation, depending on the service.

• No refunds are issued for completed consultations.

• Refunds for prepaid packages, functional testing, or product purchases will be considered on a case-by-case basis in accordance with Australian Consumer Law.

8. Privacy and Confidentiality

All personal and health information shared during consultations is kept strictly confidential and handled in accordance with the Privacy Act 1988 (Cth) and relevant health records legislation.

Please refer to our Privacy Policy for full details.

9. Supplements and Products

Supplements, herbal products, or flower essences may be recommended based on your individual needs. Please follow instructions carefully and contact us promptly if you experience any side effects or reactions.

Product and supplement recommendations provided during consultations are individualised and intended solely for the client for whom the consultation was conducted. They are not suitable for use by other individuals, even if symptoms appear similar. Please do not share prescribed products or protocols with others.

10. Results and Expectations

Clients consistently achieve powerful and lasting results when they fully commit to their treatment plan. Naturopathic care works, but it requires your active participation.

I don’t offer quick fixes, but I do offer effective, evidence-based strategies that get results when applied correctly. If you follow the advice provided, take your prescriptions as directed, and communicate openly throughout your care, positive outcomes are not just possible, they are expected.

Your results are a direct reflection of your commitment to the process.

11. Intellectual Property

All content on this website, including written materials, downloadable guides, branding, and educational resources, is the intellectual property of Renee West and may not be reproduced, shared, or redistributed without prior written consent.

12. Website Use

You agree to use this website legally and respectfully. You must not:

• Copy, reuse or distribute website content without permission

• Use the website in a way that could damage, disrupt, or compromise its functionality

• Attempt unauthorized access to the website’s systems or other user data

13. External Links

This website may contain links to third-party websites for your information. These are provided for convenience only, and Renee West takes no responsibility for the content or privacy practices of those sites.

14. Changes to Terms

I may update these Terms at any time. Continued use of this website or services following any updates indicates your agreement with the revised Terms.

15. Contact

If you have any questions or concerns about these Terms, your care, or our services, please get in touch:

Renee West
Email: info@reneewest.com.au
Phone: 0494 176 117
Location: Nimbin, NSW and Online Australia Wide