Renee West is committed to protecting your privacy and ensuring that your personal and health information is handled in a safe, respectful, and legally compliant manner.

This Privacy Policy outlines how I collect, use, store, and protect your personal information, and your rights under the Privacy Act 1988 (Cth) and applicable health records legislation.

1. What Information I Collect

I may collect the following types of personal information from you:

• Full name, address, phone number, email

• Date of birth and emergency contact

• Health history and medical information

• Medication and supplement use

• Lifestyle, diet, and emotional wellbeing details

• Test results (e.g. pathology or functional testing)

• Notes from consultations

• Payment and billing information

This information is collected directly from you during bookings, consultations, intake forms, email communication, or through my secure client management platform.

2. Why I Collect This Information

I collect and use your personal and health information for the following purposes:

• To provide you with personalised naturopathic care and treatment

• To communicate with you about appointments, care plans, or test results

• To send invoices, receipts, and process payments

• To comply with legal and regulatory requirements

• To maintain accurate and secure clinical records

• With your consent, to liaise with other healthcare professionals involved in your care

3. How Your Information Is Stored

Your information is stored securely using a password-protected, encrypted client management system, compliant with Australian health data storage standards.

Paper notes (if any) are digitised and stored in a password-protected, encrypted client management system.

All efforts are made to keep your information confidential, safe, and protected from unauthorised access, misuse, loss, or disclosure.

4. Who Has Access to Your Information

Only your practitioner Renee West will have access to your personal and health information.

I will never sell, rent, or share your information with third parties for marketing purposes.

I may share your information with:

• Other healthcare providers (only with your written or verbal consent)

• Laboratories or functional testing companies (with your consent)

• Legal authorities, if required by law (e.g. subpoena, court order, mandatory reporting)

5. Marketing and Communication

I may occasionally email you clinic updates, appointment reminders, or educational content. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link or contacting us directly.

6. Cookies and Website Analytics

Like most websites, I may use cookies or analytics tools to collect non-identifying information such as:

• Browser type and version

• Device type and IP address

• Time spent on the site, pages visited, and navigation patterns

This information helps me improve my website and user experience. You can disable cookies through your browser settings.

7. Accessing or Correcting Your Information

You have the right to access your personal or health records and request corrections if you believe the information is inaccurate or incomplete.

To make a request, please contact me in writing. I will respond within a reasonable timeframe and provide access unless restricted by law.

8. Retention of Records

Health records are retained for the minimum required period under applicable laws ( 7 years, or longer if you were under 18 at the time of service). After this time, records may be securely destroyed.

9. Third Party Platforms and Payment Processing

If you make payments via third-party platforms (e.g. Square), those platforms will have their own privacy policies. Please refer to their terms for details on how your information is handled.

10. Changes to This Policy

I may update this Privacy Policy from time to time. The latest version will always be available on my website. Continued use of my services or website indicates your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or complaints about how your information is handled, please contact:

Renee West
Email: info@reneewest.com.au
Phone: 0494 176 117
Location: Nimbin, NSW and Online Australia Wide